Patient Info FAQ

  • APPOINTMENTS:

    Every effort will be made to accommodate your preferred time and GP. Doctors of Tewantin use an appointment system consisting of basic 15 minute time slots. In order to maintain efficiency we ask you to inform the receptionist if you think you may require a longer 30 minute consultation.

    We make a concerted effort to run on time but know you will understand that emergencies will be given priority. We sincerely regret any inconvenience caused when we run behind with our appointments. Please feel free to phone the surgery to check whether the Doctors are running on time.

    Appointments are always available on the day – we understand if you are unwell enough to call us, you want to see a Doctor today.

  • INTERPRETER SERVICE:

    Doctors of Tewantin access the Telephone Interpreter Service and can organize an interpreter to assist with any language barriers and to assist our deaf patients. Please advise reception and we will organise either an ‘over the phone’ or ‘on-site’ service.

  • AFTER HOURS EMERGENCIES:

    For all after hours emergencies please phone or attend the Noosa Hospital & Specialist Centre, 111 Goodchap Street, Noosaville, phone 54 559 200. For other after hours attention the practice mobile is 0428 119 455 – please note this may incur a fee of $150 for an after hours consultation. This phone is always attended by one of our doctors.

    IN AN EMERGENCY PLEASE CALL AN AMBULANCE ON – 000

  • BILLING:

    We are a private billing practice. Fees are payable at the time of consultation by Cash, EFTPOS, Mastercard or Visa. Medicare refund the rebate back to you either directly into your bank account or onto a debit card by the next day. You will be out of pocket only the gap payment.

    Short Consultation: Medicare Item A (less than 5 minutes) $25    Rebate $17.50
    Standard Consultation: Medicare Item B (5-20 minutes) $80    Rebate $38.20
    Longer Consultation : Medicare Item C (20 – 40 minutes) $120    Rebate $73.95

    The following patients will be billed directly to Medicare (bulk-billed), at the Doctor’s discretion.
    • All children under 16 years of age
    • Veteran Affair & Centrelink Pension Card Holders
    • Health Assessments & Chronic Disease Management
    • Skin excisions with Dr Corbett

    If you have genuine difficulty in paying these fees please discuss with either the reception staff, or your doctor, and alternate arrangements may be possible.

    PLEASE BRING YOU CURRENT MEDICARE CARD & ANY PENSIONER OR HEALTH CARE CARDS TO THE SURGERY FOR YOUR APPOINTMENT.

  • PRIVACY AND CONFIDENTIALITY IN THE PRACTICE:

    The provision of quality health care requires a doctor-patient relationship based on trust and confidentiality. All patient information is treated as confidential. Our practice has developed a policy to protect patient privacy in compliance with the privacy legislation – a copy of this privacy policy is on the Notice Board and is also available on request. This legislation prevents us from discussing anything to do with your attendance here with family or friends. If we need to contact you by phone, we are also prevented from identifying that we are ringing from the practice if someone else answers.
    View our Privacy Policy.

  • Under the National Privacy Act (2000), patients are required to read and sign our consent forms relating to release of relevant information to third parrties.

  • TRAVEL IMMUNISATIONS:

    We stock a wide range of vaccinations recommended for travelling overseas.  Please see the Travel Clinic link for more information.

  • PHONE CALLS:

    If the Doctor is with a patient a message will be taken and your call returned as soon as possible. It may be more appropriate to be put through to our Practice Nurse for triaging or to make an appointment. Our receptionists will assist you with this.

  • HOME VISITS:

    Home visits are made to our regular patients whose condition prevents them from attending the surgery.

  • HOSTEL/NURSING, HOME VISITS:

    The Doctors visit the Noosa Nursing Centre, Lodges, Carramar Nursing Home.

  • PRESCRIPTIONS:

    To monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your Doctor to obtain repeat prescriptions. Scripts will not be issued without an appointment.

  • REFERRALS:

    Referrals to specialists are legal documents and are required to allow for any Medicare or health fund rebate. No referrals will be given without consultation and discussion with the doctor. It is illegal to backdate referrals. This includes any referrals for review of on-going problems and radiology and pathology services.

  • RESULTS:

    We regret reception staff cannot give out results over the phone. Patients should make follow up appointments to discuss these. Pathology and radiology results are downloaded electronically throughout the day and Doctors check these at least twice daily. They will contact you if they need to follow up or discuss these. Please ensure that your contact details are always up to date on our records to make follow up easier.

  • DIABETIC CLINIC:

    Doctors of Tewantin have a special interest in Diabetes. We run a weekly Diabetic clinic that we encourage our diabetics to attend on a 3 monthly basis. Our Practice Nurses are also available at all times for further advice, education & support.

  • TREATMENT ROOM:

    We have a well equipped treatment room with a Practice Nurse in attendance at all times.

    We can perform ECG (heart tracing), spirometry (lung function), urine drug screening, suturing and plasters on site.

  • REMINDER SYSTEM:

    Our practice is committed to preventative care. We have an extensive reminder system in place for some routine health checks such as  cervical screening (PAP smear), skin checks, colonoscopies, health assessments and diabetes check ups. We may send you a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not want to be part of this system please let your doctor know.

  • SKIN CLINIC:

    Comprehensive skin checks are available using a high powered dermatoscope. Dr Corbett has a special interest in Skin Cancer Medicine and is skilled at skin cancer removal. Kenny has a Certificate in Dermatoscopy and a Diploma in Skin Cancer Medicine through the Skin Cancer Association of Australasia.

    Skin checks are charged as a normal consultation and usually take 15 minutes. The vast majority of procedures required can be performed at DOT by Dr Corbett.  See Skin Clinic.

  • CHANGING TO ANOTHER CLINIC:

    To obtain your notes, you will need to ask your new doctor to send a letter requesting the notes with a signed permission form. We will then forward your records to the new practice.

  • WORKCOVER:

    Work related injuries are generally not covered by Medicare. We send the relevant paperwork directly to the insurer (usually Workcover Queensland, but dependent on your employer’s insurer). You are provided with 2 copies – one for your records and one for your employer. Please talk to reception staff if you have any queries regarding work cover.

  • FEEDBACK:

    Periodically, the practice develops a patient survey to ensure we are meeting your expectations and to identify any problems you may be having. Your participation in these surveys is always greatly appreciated. At all times, Teresa Evans our Practice Manager, is available and interested in your feedback.

  • EMAILS:

    It is the policy of Doctors of Tewantin not to email patients their results or any other private information for privacy reasons.   Patients can either pick up or we can post the information directly. Thank you for your understanding.  Please be aware that our email is NOT manned 24 hours so there will be a delay in any response from us out of hours.

  • MY HEALTH RECORD:

    If you would like a Health Summary uploaded to your My Health Record, please do not hesitate to advise reception or your GP.  For more information on the My Health Record log on to www.myhealthrecord.gov.au or ask our practice manager – Teresa Evans.

  • IS THERE A PROBLEM?:

    If at any time you experience a problem or difficulty with regards to our practice please phone our Practice Manager, Teresa Evans on 54 70 22 11 or write to PO Box 822, Tewantin Q 4565. Please remember we are here to help you. It is important to us to be aware of any difficulties you may be having, so that we can resolve the situation as soon as possible. Alternatively, you may contact the Health Quality & Complaints Commission (HQCC) on 1800 077 308 and lodge a formal complaint. In most cases, problems arise through lack of communication and misunderstanding, rather than deliberate actions by the staff.

  • Contact us

    If you need further information on our services or to discuss an appointment length or service, get in touch with our friendly, experienced and professional staff today.
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  • Book Online

    Book your next visit with Doctors of Tewantin online. We offer personal, comprehensive and coordinated healthcare to individuals and families at Tewantin, Sunshine Coast.
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  • Open Hours:

    • Monday - Friday
      8.00am - 5.00pm
    • Saturday + Sunday
      CLOSED
    • After Hours
      0428 119 455

For highly skilled and qualified General Practitioners in a friendly and professional environment, contact DOT today to book your appointment on 07 5470 2211

  • For AUSLAN assistance            Ph 1800 246 945
  • National Relay Service              Ph 1800 555 600
  • Translation & Interpretation Service  Ph 133 677
  • Have more questions?

    Contact our friendly staff, we are always happy to discuss your questions

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