Patient Info

Patient Information

APPOINTMENTS:
Every effort will be made to accommodate your preferred time and GP. Doctors of Tewantin use an appointment system consisting of basic 15 minute time slots. In order to maintain efficiency we ask you to inform the receptionist if you think you may require a longer 30 minute consultation.

We make a concerted effort to run on time but know you will understand that emergencies will be given priority. We sincerely regret any inconvenience caused when we run behind with our appointments. Please feel free to phone the surgery to check whether the Doctors are running on time.

Appointments are always available on the day - we understand if you are unwell enough to call us, you want to see a Doctor today.

INTERPRETER SERVICE:
Doctors of Tewantin access the Telephone Interpreter Service and can organize an interpreter to assist with any language barriers and to assist our deaf patients. Please advise reception and we will organise either an ‘over the phone’ or ‘on-site’ service.
AFTER HOURS EMERGENCIES:
For all after hours emergencies please phone or attend the Noosa Hospital & Specialist Centre, 111 Goodchap Street, Noosaville, phone 54 559 200. For other after hours attention the practice mobile is 0428 119 455 – please note this may incur a fee of $200 for an after hours consultation. This mobile is held only by Dr Ramaswamy or Dr Corbett.

IN AN EMERGENCY PLEASE CALL AN AMBULANCE ON - 000

BILLING:
We are a private billing practice. Fees are payable at the time of consultation by cash, EFTPOS, mastercard or visa. The schedule of fees for each Dr is on the Notice Board at reception but generally range from $20-30 gap depending on concession cards held. Children under the age of 16 will always be bulk billed. In addition, some treatment room procedures will attract a $30.00 fee payable at the time of the procedure. This is separate from the gap fee payable at time of consultation.

When paying the gap payment only, Medicare pay the balance of the consultation via cheque which is sent directly to the patient. We appreciate you forwarding this cheque to the practice at your earliest convenience. The cheques are only valid for 90 days from the date of issue.

You can choose to pay the full consultation with EFTPOS or credit , reswipe your debit card and within 20 minutes Medicare will reimburse you the consultation fee – you will be out of pocket only the gap payment and there will be no cheque issued!

PLEASE BRING YOUR CURRENT MEDICARE CARD & ANY PENSIONER OR HEALTH CARE CARDS TO THE SURGERY FOR YOUR APPOINTMENT.

PRIVACY AND CONFIDENTIALITY IN THE PRACTICE:
The provision of quality health care requires a doctor-patient relationship based on trust and confidentiality. All patient information is treated as confidential. Our practice has developed a policy to protect patient privacy in compliance with the privacy legislation - a copy of this privacy policy is on the Notice Board and is also available on request. This legislation prevents us from discussing anything to do with your attendance here with family or friends. If we need to contact you by phone, we are also prevented from identifying that we are ringing from the practice if someone else answers.
CONSENT FORMS:
Under the National Privacy Act (2000), patients are required to read and sign our consent forms relating to release of relevant information to third parrties.
TRAVEL IMMUNISATIONS:
Our Doctors can inform you what immunisations are required for your overseas travel and provide you with the scripts. These are ordered by you through any Pharmacy. Once the vaccines are available, the injections can be performed by our nurse.
PHONE CALLS:
If the Doctor is with a patient a message will be taken and your call returned as soon as possible. It may be more appropriate to be put through to our Practice Nurse for triaging or to make an appointment. Our receptionists will assist you with this.
HOME VISITS:
Home visits are made to our regular patients whose condition prevents them from attending the surgery.
HOSTEL/NURSING, HOME VISITS:
The Doctors visit the Noosa Nursing Centre, Lodges, Carramar & Kabara Nursing Home.
PRESCRIPTIONS:
To monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your Doctor to obtain repeat prescriptions. Scripts will not be issued without an appointment.
REFERRALS:
Referrals to specialists are legal documents and are required to allow for any Medicare or health fund rebate. No referrals will be given without consultation and discussion with the doctor. It is illegal to backdate referrals. This includes any referrals for review of on-going problems and radiology and pathology services.
RESULTS:
We regret reception staff cannot give out results over the phone. Patients should make follow up appointments to discuss these. Pathology and radiology results are downloaded electronically throughout the day and Doctors check these at least twice daily. They will contact you if they need to follow up or discuss these. Please ensure that your contact details are always up to date on our records to make follow up easier.
DIABETIC CLINIC:
Doctors of Tewantin have a special interest in Diabetes. We run a weekly Diabetic clinic that we encourage our diabetics to attend on a 3 monthly basis. Our Practice Nurses are also available at all times for further advice, education & support.
TREATMENT ROOM:
We have a well equipped treatment room with a Practice Nurse in attendance at all times.

We can perform ECG (heart tracing), spirometry (lung function), urine drug screening, suturing and plasters on site.

REMINDER SYSTEM:
Our practice is committed to preventative care. We have an extensive reminder system in place for some routine health checks such as pap smears, health assessments, care plan reviews, diabetes check ups. We may send you a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not want to be part of this system please let your doctor know.
SKIN CLINIC:
Comprehensive skin checks are available using a high powered dermatoscope. Dr Corbett has a special interest in Skin Cancer Medicine and is skilled at skin cancer removal. Kenny has a Certificate in Dermatoscopy and is currently completing a Diploma in Skin Cancer Medicine. Skin checks are charged as a normal consultation and usually take 15 minutes. The vast majority of procedures required can be performed at DOT by Dr Corbett.
CHANGING TO ANOTHER CLINIC:
To obtain your notes, you will need to ask your new doctor to send a letter requesting the notes with a signed permission form. We will then forward your records to the new practice.
WORKCOVER:
Work related injuries are generally not covered by Medicare. We send the relevant paperwork directly to the insurer (usually Workcover Queensland, but dependent on your employer’s insurer). You are provided with 2 copies – one for your records and one for your employer. Please talk to reception staff if you have any queries regarding work cover.
FEEDBACK:
Periodically, the practice develops a patient survey to ensure we are meeting your expectations and to identify any problems you may be having. Your participation in these surveys is always greatly appreciated. At all times, we also have a ‘Compliments & Complaints’ box in the waiting room for you to provide us with any feedback. These can remain anonymous if you wish.
IS THERE A PROBLEM?:
If at any time you experience a problem or difficulty with regards to our practice please phone our Practice Manager, Teresa Evans on 54 70 22 11 or write to PO Box 822, Tewantin Q 4565. Please remember we are here to help you. It is important to us to be aware of any difficulties you may be having, so that we can resolve the situation as soon as possible. Alternatively, you may contact the Health Quality & Complaints Commission (HQCC) on 1800 077 308 and lodge a formal complaint. In most cases, problems arise through lack of communication and misunderstanding, rather than deliberate actions by the staff.